| Course | |||||
|---|---|---|---|---|---|
 | Compliance The exam consists of questions related to the Zurich Compliance content. You must score 100% to demonstrate full comprehension of the material. | ||||
 | Compliance Required training for any Hooray Health Representative that will be assisting customers with the purchase or enrollment in a Zurich product. | ||||
 | CRM Knowledge This course describes the type of group/clients that we serve and how we identify them | ||||
 | CRM Knowledge This course reviews call handling for enrollment and customer service calls and understanding types of customer and escalations. | ||||
| CRM Knowledge | ||||
 | CRM Knowledge | ||||
 | CRM Knowledge | ||||
 | CRM Knowledge | ||||
 | CRM Knowledge This course provides an overview of Net Promoter Score (NPS) and its significance in call center operations. NPS is a key metric used to measure customer loyalty and satisfaction, making it essential for call centers striving to deliver... | ||||
 | Communication Skills Applied This course is designed to equip ICSA agents with the necessary skills to manage customer interactions via chat that are auto-translated from Spanish to English. The training focuses on ensuring clarity in communication, minimizing... |
